Frequently Asked Questions
Find quick answers regarding shipping, product technicals, and our warranty policies.
General FAQ
Everything you need to know about your orders, UK shipping, and our hassle-free return policies.
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Orders & UK Shipping
We offer standard and express delivery across the UK. Orders placed before 2pm GMT are typically dispatched the same day via tracked services.
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European Delivery
Shipping to Europe is available with estimated delivery times of 3-7 business days. Custom duties are calculated at checkout for a smooth experience.
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Returns & Refunds
Not satisfied? Return your unused items within 30 days for a full refund. Smartwatches and rings must be in their original packaging with seals intact.
Product Support
How do I ensure my smart ring is correctly sized?
We offer a complimentary sizing kit with every smart ring order. For the best fit, wear the sizing ring for 24 hours to account for finger swelling throughout the day.
Are your smartwatches water-resistant?
Yes, all our wearables are rated IP68 or 5ATM, meaning they are resistant to immersion in water up to 50 metres. Perfect for swimming and rainy conditions.
Will the MagSafe chargers work with official cases?
Our MagSafe accessories are fully compatible with official MagSafe cases and third-party cases with built-in magnets. Standard cases may result in a weaker magnetic bond.
What is the warranty period for your wearables?
All rings and watches come with a competitive 2-year warranty against manufacturing defects. If you experience technical issues, our UK support team is here to help.
Still have questions?
Our support team is ready to help you directly.